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A New Chapter in Hearing Care: Bakulesh Bora's Journey at Insono Mumbai
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Patient Story Mumbai, Maharashtra 26 August 2026

A New Chapter in Hearing Care: Bakulesh Bora's Journey at Insono Mumbai

Bakulesh Bora (67) visited Insono Hearing Solutions, Mumbai, for professional hearing care and was fitted with the Phonak Terra+ RIC after a personalized hearing assessment.

For Bakulesh Bora (67), the problem wasn't simply that sounds had become difficult to hear. What bothered him more was the lack of clarity.

For around a year, Mr. Bora had been experiencing hearing difficulties. He first consulted an ENT specialist, who recommended that he visit an audiologist for a detailed evaluation of his hearing.

That consultation brought him to Insono Hearing Solutions, Mumbai, where he met Mr. Shobhit Pandey, audiologist at the centre.

During the appointment, Mr. Shobhit Pandey carried out a detailed hearing assessment. The evaluation showed that Mr. Bora had hearing loss in both ears. However, understanding his concern was equally important—he was particularly struggling with clarity, rather than simply needing sounds to be louder.

This distinction helped shape the next step in his hearing care. After discussing his hearing requirements and listening needs, the Phonak Terra+ RIC hearing aid was recommended as a suitable hearing solution.

Mr. Shobhit Pandey carefully fitted and programmed the hearing aids according to Mr. Bora's hearing profile. The fitting was tailored to his individual requirements, with the aim of providing appropriate hearing support while maintaining comfort.

The appointment also included practical guidance on using and caring for the hearing aid. Mr. Bora was given time to understand the device, ask questions, and become familiar with its use as part of his everyday routine.

At Insono Hearing Solutions, Mumbai, we understand that hearing loss does not look or feel the same for every patient. Some people struggle mainly with volume, while others may notice that conversations sound unclear or difficult to follow. That's why our audiologists begin with a detailed hearing assessment and an understanding of the patient's specific listening concerns before recommending a hearing solution.

Mr. Bora's journey is a good example of why identifying the type and nature of a hearing difficulty matters. His experience began with a concern about hearing clarity, led to an ENT consultation, and eventually brought him to an audiologist at Insono for a more detailed evaluation and personalized hearing aid fitting.

If you are hearing sounds but still struggling to understand conversations clearly, don't ignore the difference. A professional hearing assessment at Insono Hearing Solutions can help identify what may be affecting your hearing and guide you towards a suitable hearing solution.

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